Logos are not reviewed by WhatsApp and can be set by submitting a link to an image as part of your WhatsApp Sender Profile. You will receive automated confirmation through Zendesk that your Profile Information form has been received. This is the final piece of information that WhatsApp will need to approve to register your number. Twilio will submit your Display Name to WhatsApp. If you want to use another name, it must follow WhatsApp’s Display Name rules. When you submit a business profile, your "Display Name" must be the business name used in the Facebook Business Manager account. If you already have a WhatsApp sender, the button will say "New WhatsApp Sender". Click the " Submit a WhatsApp Sender" button to create a new sender profile. If you just want to register your own number without porting it to Twilio, please read our support article about activating your own number.Ĭlick here or navigate to the Messaging > Senders > WhatsApp Senders section in the Twilio Console.If you want to port your number to Twilio, please read our support article about moving an existing WhatsApp Number to Twilio.You will still need to follow the steps described in this guide. If you want to use your number, and that number has never been registered with the WhatsApp Business API, then it can be used to register with Twilio. You will receive a pre-approval email containing "next steps" that instruct you to submit a sender profile and Message Templates. For additional assistance, open a ticket with the Support Team. Please follow the WhatsApp Self-Serve Sign Up instructions and refer to the email you received for more details. Note: If you have received an email notifying that you are in the "WhatsApp Self-Serve Sign Up" beta, the instructions below do not apply. Under each step, look for the Note for third-party vendors subheading to find specific instructions.įor additional guidance on WhatsApp ISV/SI onboarding, please refer to Integrating WhatsApp with Independent Software Vendors (ISV) and System Integrators (SI) Overview of the registration process Before getting startedīefore getting started, please make sure your business meets the eligibility criteria for the WhatsApp Business API. Third party vendors include independent software vendors (ISVs) and systems integrators (SIs) who are implementing WhatsApp on behalf of another company or brand. This guide includes instructions for both direct businesses and third-party vendors. (Twilio completes your WhatsApp Sender registration)Ī note for ISVs, SIs and third-party vendors.Submit your Meta Business Manager account for Business Verification.Approve Twilio to message on your behalf in the Meta Business Manager console.Submit a WhatsApp Sender request in the Twilio console.If you want to use a non-Twilio number, please refer to this article.Īt a high level, to enable your Twilio number for WhatsApp, you must complete the following steps: This gives you the ability to receive and send messages from your Twilio number through the WhatsApp. In this guide, we walk you through getting your Twilio phone number approved to be used with WhatsApp. Please make sure you first review " Getting started with WhatsApp" as the below instructions only apply to independent software vendors (ISVs), systems integrators (SIs) and some direct customers. List of Corresponding Twilio and WhatsApp Error CodesĪdvanced Opt-Out Keywords with Messaging Services The WhatsApp Business Platform with Twilio: Best Practices and FAQsįormatting, location, and other features in WhatsApp messaging Send and Receive Media Messages with the Twilio API for WhatsApp Send WhatsApp Notification Messages with Templates Using WhatsApp Business Accounts with Twilio Sign up for a WhatsApp Sender with the Twilio Console Key Concepts and Terms for the WhatsApp Business Platform with Twilio Get started with the Twilio Sandbox for WhatsApp Programmable Messaging for WhatsApp curl Quickstart Programmable Messaging for WhatsApp and Go Quickstart Programmable Messaging for WhatsApp and Java Quickstart Programmable Messaging for WhatsApp Ruby Quickstart Programmable Messaging for WhatsApp and Node.js Quickstart Programmable Messaging for WhatsApp and PHP Quickstart Programmable Messaging for WhatsApp and C#/.NET Quickstart Programmable Messaging for WhatsApp and Python Quickstart
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